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Frequently Asked Qustions
Find out the answers to our most common wall mural questions!
Azutura FAQs
Check out our most commonly asked wall mural questions! Don't see an answer to your question? Contact our team here .
Installation and Preparation
Yes! The installation process of Azutura is quick and simple thanks to our pre-cut and labelled panels along with our step by step instructions. Find out more about our wallpaper installationhere.
We require measurements in centimetres.
It’s advised you wait four to six weeks after painting to install your wall mural. This will ensure the paste creates a secure bond between the wall mural and the wall.
Yes - Before installation, make sure your walls are clean and free from dust and dirt.
Walls must be completely dry.
Walls painted with a silk paint should be roughened with sandpaper to ensure a tight bind.
It’s recommended you have the following for installation:
- Scissors/scalpel
- Bucket
- Large brush
- Rubber roller
- Pencil
- Tape measure
- Spirit level
- Decorators sponge
The majority of walls will be compatible with a wall mural, however, textured walls should be avoided.
Installation is quick and easy but you must follow our instructions. Individual instructions are sent with each wall mural and can be found here.
It’s recommended two people measure the wall. Measure the wall you want to cover with a tape measure and provide the highest and widest measurements.
Don’t include any skirting boards etc. as these will not be covered.
If ordering a wall mural for a section of the wall, measure the area ensuring the lines are straight. It’s recommended a pencil is used to mark the corners for reference when the print arrives.
If there are any obstacles, disregard these for the measurement.
Add an additional 5 to 10 cm to the height and width to trim during installation.
Thoroughly check all wall measurement before ordering!
For our full guide on measuring your wall, check out our guide here.
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No - Our wallpaper paste is applied directly to the wall avoiding the need for a pasting table.
Just ignore the object when you’re measuring your wall. Then, when you’re installing your wall mural, use a cutting tool to go around the obstacle and remover that section of the wallpaper.
Although this is extremely uncommon, if you have any issues, please contact our Customer Service Team who will be able to help.
Our installation process is so easy that even DIY newbies shouldn’t struggle. If you are using a decorator, we recommend ensuring they read our instructions
Removing Your Wall Mural
Yes - Unlike traditional wallpaper, our wall murals are removed in individual sheets without damaging a wall.
Wall murals are designed to be removed easily in full sheets. Use a tool with a point to lift the top corner of the wall mural then, slowly pull each individual sheet down in a smooth motion.
No - Wall murals are designed for an easy removal. Ensure you remove slowly to avoid any damage.
General and Ordering
We offer a quality guarantee of at least three years, however, it could be much longer than this if our installation and care advice is followed.
A wall mural is a piece of artwork that’s applied to a wall for decoration.
Our wall murals have been designed for a single use in one location due to their extended lifespan.
We accept the majority of file types, however, if using a JPEG, the file size and quality must be as high as possible.
The minimum size of a wall mural is 100cm by 100cm. The last mural width cannot be less than 10cm. There’s no maximum size available.
Not at all! Both wall murals and wallpaper have been through a great evolution over recent years. What one may have been thought of as tacky and out-dated, has become a unique and eye-catching way of expressing your style! Designs usually feature stunning photographs from the world’s most talented photographers or unique animations.
If you meant tacky as in how they feel, the answer is also no. They have a smooth silk-like finish.
Yes - As our wall murals are non-woven, they’re suitable for installation in bathrooms, kitchens etc. However, it’s best to avoid direct contact with water e.g. in a shower.
All wall murals can be converted into black and white or sepia. Simply apply a filter on the product page.
Paste the wall murals have a Commercial Fire Rating of B1 meaning they're difficult to ignite.
Non-woven wall murals combine natural and synthetic materials to create a long-lasting, environmentally friendly wallpaper. It’s easier to install when compared to traditional wallpaper and can be cleaned with water without worries of mould. It also means you can paste directly onto the wall! Non-woven wallpaper also doesn’t shrink, ensuring the quality is industry leading.
A 3D wallpaper has an image with a three-dimensional effect including width, height and depth (length). This unique effect can make a wall mural more eye-catching.
It’s recommended you only apply our wall murals on a painted wall to ensure mural longevity.
No - Thanks to the non-woven 180gsm wallpaper we use, your wall mural won’t shrink. This helps maintain its edge to edge finish.
It’s recommended that our wall murals are installed on painted walls to ensure a long lifespan.
Yes - simple input your image on the custom wall mural page or give us a call on 0191 303 7756.
Our wall murals are 180gsm, meaning they can be used to cover imperfections including small cracks
Payment, Delivery and Returns
Delivery is available through Royal Mail or UPS.
- Standard UK Delivery - £3.98
- Next Day Delivery - £7.49
- International Standard Delivery - From £8.99
Yes - We have a 30-day return period for all orders. Our full returns policy can be found here
All major debit and credit cards are accepted for an order. You can also make a payment through PayPal or bank transfer.
Yes - Overseas orders are available on all wall murals.
Yes - Please log in to your account on the Azutura site to view your order delivery status.
Wall Mural Care
To ensure you get a long lifespan for your wallpaper, ensure you follow our installation instructions and avoid areas where there’s direct contact with water such as a shower. Just clean using a soft sponge and warm water.
